Tracking Your Order
How soon can you get your seafood after you order it? Well, if you order your fish before 9:30am EDT, we will ship it out the SAME day. After that, your order will be shipped out the next day. So order first thing in the morning and eat it for dinner the next day! UPS guarantees your next day service for all orders to Florida and to the states in blue with no signature required.
We also recommend signing up with UPS MyChoice which will make this process even easier.
We ensure freshness of fish with 2 day delivery because our products are carefully packed in a Styrofoam container and are wrapped with gel packs and dry ice in bubble foil to maintain the products cold/frozen.
If you can’t answer your door when UPS or USPS delivers your package, don’t worry because the driver will leave it on your doorstep. But you should be there to refrigerate it right away to maintain it’s quality of freshness. Track your order online to know when it’s getting there.
Order Arrival Days
Orders are delivered Tuesday – Friday to all of Florida and to the states in blue and Wednesday-Friday to the states in orange. Orders usually arrive by 3 PM; some delays occur and some packages may arrive as late as 7 PM. There are some instances when your order is delivered but you are unaware of it. We encourage you to sign up for UPS My Choice or track your USPS package at https://www.USPS.com to set up a text alert that will be sent to your mobile phone as soon as your order is delivered.
Packing and Shipping
Our products are shipped in a Styrofoam container with a cardboard outer box and are wrapped with gel packs and/or dry ice in bubble foil to maintain the products cold/frozen. We currently only deliver to the 48 continental states. We do not ship to APO/FPO, P.O. Boxes. Packages are shipped with Shipper Release, which means that no signature will be required and packages will be left at the front door. It is your responsibility to refrigerate the products as soon as they are delivered. Miami Fish House will not be responsible for packages that are not refrigerated or frozen immediately after delivery.
We do not deliver on major holidays or up to two days following the holiday due to closures. Below are the holidays on which we do not deliver.
Sometimes packages will be delayed due to unexpected inclement weather. We will not be held responsible for inclement weather conditions, although we will do our best to prevent delays. Should severe weather threaten to cause a delay customers will be notified and alerted of the delay in their shipment. Packages will be shipped once UPS or USPS have opened the affected area once again.
It is the customers’ responsibility to provide us with their CORRECT shipping address. This includes: Name, Street, Suite or Apt #, City, State and Zip Code. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.